How does refund work?

How does refund work?

First, cancel the ticket from your profile (see how to cancel here >> https://support.intercity.ng/portal/en/kb/articles/booking-cancellation). Any eligible refund will be automatically credited to your wallet. If you are not eligible for a refund, you can still cancel the ticket, but no credit will be issued.


Please refer to our Terms and Conditions (https://intercity.ng/terms/ticket-term-condition) for more information.


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